BigZeroLittleZero

About three weeks ago, I sent you an email about my horrible experience with a local Issaquah, WA La-Z-Boy retailer. My 11-month saga is described below. I want to thank the many people who offered suggestions about what to do and I wanted to let you know that today, it all had a very happy (albeit belated) ending.

I submitted a complaint to the Better Business Bureau and filed a complaint with the Attorney General’s office of the State of Washington, and even worked with a law firm briefly to explore my options. And the local Issaquah La-Z-Boy retailer never responded to any of these efforts nor to my own direct communications. But La-Z-Boy Corporate in Monroe, Michigan DID!!.

It turns out that this particular La-Z-Boy retailer was independently owned and operated (despite the La-Z-Boy sign on the outside of the building). It turns out that this particular store has had all sorts of problems recently and this very store was even featured this past week on not one but two local television newscasts for their poor sales and customer service practices: You can read the articles or watch the actual newscast clips that aired this past Tuesday, here:

·         From King 5 TV: http://www.king5.com/localnews/stories/NW_081809WAB-la-z-boy-problems-SW.f319afb8.html

·         From Komo 4 TV: http://www.komonews.com/news/53626412.html

But I have to say that justice was done in the end – and NOT by the local retailer. While technically – and legally -- La-Z-Boy Corporate was not responsible for what happened to me, they stepped up and resolved my complaint completely today. The horrible “gas card” promotion gone bad was NOT an idea of La-Z-Boy corporate but rather of the local store itself. La-Z-Boy corporate apparently had heard enough complaints from other people like myself about this very store (and its local owners) that they decided recently to intervene and have since taken over this local La-Z-Boy store location and essentially booted out the local owners. (Not sure exactly how they did this but they did).

So I want to amend my previous email by saying that while this particular (formerly) Independent La-Z-Boy store was an establishment I would never ever deal with again, La-Z-Boy corporate stepped up big time and intervened to make things right. I will now happily recommend to anyone to consider shopping at La-Z-Boy – even this particular store, since it’s now under new management – from La-Z-Boy itself.

tj